For hygiene purposes, LashMe will not accept returns unless products are unopened, unworn/unused and in the original condition with packaging & seals intact. 

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In order be eligible for a return, your products must be returned to us within 14 days of delivery. You'll also need the receipt or proof of purchase. Please note that each product may have specific refund eligibility criteria and requirements; it’s essential to review the product information to determine if it is eligible for a refund. 

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Shipping costs, including those incurred during the initial purchase and any return shipping fees, are non-refundable. We do not offer a free return service; therefore, all returns will be charged the full delivery fee. 

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To request a return, please contact customer support at Contact@Lashmestore.com. 

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Once your return request is received, our customer support team will review it according to the product-specific guidelines. Please ensure that you provide any necessary information or evidence as instructed in the product information or by our customer support team. 

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If your refund request is approved, for UAE based customers you will be given a unique reference number and the courier collection time frame, to ensure that your parcel is returned securely. 

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Items sent back to us without first requesting a return will not be accepted.

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Certain items may be non-refundable based on their nature or condition. Please refer to the product information to determine if your specific product is eligible for a refund. 

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Unfortunately, we cannot accept returns on sale items or gift cards.

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For any other refund questions or assistance, please contact our customer support team at contact@lashmestore.com.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will work diligently to resolve the issue and provide a suitable solution, which may include a refund, exchange or replacement.

The fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method used for purchase. The timeframe for the refund to reflect in your account may vary depending on your financial institution. 

LashMe reserves the right to modify or update this Refund Policy at any time. Any changes made will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.

By making a purchase from LashMe, you acknowledge and agree to abide by the terms and conditions outlined in this Refund Policy and the specific refund guidelines provided in the product information.

If you have any further questions or require assistance, please do not hesitate to get in touch at contact@lashmestore.com. 

Last updated: 03/03/24

Please Note:  Once your order has been submitted, we are unable to process cancellations, address changes, or any other amendments to your order. please double check your order and details before confirming.